Privacy policy

What we collect

Passlane is an independent private company that offers a free matching and referral service. We are not the U.S. Department of State, the National Passport Information Center, USCIS, an embassy, or a consulate. We do not issue passports or visas, do not process government applications, and do not give legal or immigration advice.

When you use our site or contact form, we may collect basic information you choose to provide so we can understand your request and connect you with an independent private passport or visa expediting service. This may include:
- your name
- phone number
- email address
- preferred language
- city or state
- whether you need a new passport, renewal, child passport, or visa help
- your general travel timing or urgency
- details you choose to share in a message box

We do not ask for highly sensitive identity documents on the site. Please do not send your Social Security number, passport number, scanned passport, scanned birth certificate, or other sensitive documents through our web forms. Our forms are for contact details and request details only.

We may also collect limited technical information, such as IP address, browser type, device information, and basic site usage data. This helps us keep the site working, understand traffic, and improve the service. For more about your use of the site, see our Terms and Disclaimer.

How we use it

We use the information you provide to respond to your request, contact you, and, if appropriate, connect you with an independent private expediting service. Because Passlane is a matching service, your information may be shared with a referral partner so they can follow up about passport or visa expediting options. Their services may involve a separate private service fee.

Important: any private expediter's service fee is separate from the official government application fee and passport or visa fees. Those official government fees are not included in a private expediter's fee. You can always apply directly with the government yourself at no service charge from Passlane.

We may also use your information to:
- answer questions and provide customer support
- send service-related messages about your request
- improve our website, language support, and referral process
- detect spam, misuse, or security problems
- comply with legal obligations when required

We do not sell your passport application, and we do not promise or guarantee approval, a visa, citizenship, or any processing timeline. Any timing shown on our site is only a typical estimate. Only the government decides whether to issue a passport or visa and how long official processing takes. If you need legal or immigration advice, please speak with a licensed immigration attorney or accredited representative.

Your choices

You can choose whether to submit information to Passlane. If you do not want us to use your contact details for matching, you can simply avoid using the form and apply directly with the government yourself. You may also contact us to ask questions, request access or deletion where applicable, or ask us to update inaccurate contact information through our Contact page.

If you receive emails or calls from us or a referral partner after asking for help, you can ask to stop future marketing messages. Some operational messages about an active request may still be sent as needed. We keep information only for as long as reasonably necessary for the purposes described in this policy, recordkeeping, security, and legal compliance.

Our site may use cookies or similar tools for basic analytics, site performance, and fraud prevention. Your browser may let you block or delete cookies, but some parts of the site may not work as expected. This Privacy Policy describes our general practices, but it does not replace any additional notices shown on a form or in a communication. If you have questions, please contact us.